Privacy Policy
Last Updated: February 11, 2026
This Privacy Policy describes how Grainandgold (“we,” “our,” or “us”) collects, uses, and protects personal information when customers visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information necessary to operate our online store and provide services, including:
- Full name
- Email address
- Billing and shipping addresses
- Phone number (if provided)
- Order details and transaction information
- IP address, browser type, device information, and usage data
Information is collected when customers place an order, contact support, or interact with our website.
2. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (to fulfill orders and provide services)
- Legal obligations (tax, regulatory, or compliance requirements)
- Legitimate business interests (fraud prevention, service improvement)
- Customer consent where required by law
3. How We Use Personal Information
Personal information may be used to:
- Process and ship orders
- Provide customer support
- Send order confirmations and service-related communications
- Improve website functionality and customer experience
- Prevent fraud, unauthorized transactions, and chargebacks
- Comply with legal and regulatory requirements
4. Payment Processing
Payments are securely processed through PayPal.
Grainandgold does not store full credit card numbers, CVV codes, or sensitive financial information. Payment data is handled directly by PayPal in accordance with their privacy and security standards.
5. Fraud Prevention & Security Monitoring
To protect customers and our business, we may use transaction data, IP information, and order history to detect, prevent, and investigate fraud, abuse, unauthorized transactions, or chargeback disputes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
- Essential website functionality
- Website performance and analytics
- Security monitoring
- Marketing and advertising optimization (if applicable)
Customers may disable cookies through their browser settings; however, certain website features may not function properly.
7. Sharing of Information
We do not sell or rent personal information.
Information may be shared only with trusted service providers when necessary for:
- Payment processing (PayPal)
- Shipping and logistics
- Website hosting and technical maintenance
- Analytics or marketing services (if used)
All third parties are required to handle data securely and responsibly.
8. International Data Transfers
Personal information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our website, customers consent to such transfers where permitted by applicable law.
9. Data Security
We implement administrative, technical, and organizational safeguards to protect personal data.
Our website uses Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online. While no system can guarantee absolute security, we regularly review our security measures.
10. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized.
11. Customer Rights
Depending on applicable laws, customers may have the right to:
- Request access to their personal information
- Request correction of inaccurate data
- Request deletion of personal information
- Request restriction of processing
- Object to certain uses of their data
Requests can be submitted via our official support email.
12. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years of age. If such information is identified, it will be removed promptly.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Customers are encouraged to review their policies separately.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.mation is handled, customers can contact Grainandgold via our official support email. We aim to respond promptly and transparently..
Business Details
Business Name: Grainandgold
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@grainandgold.shop
Business Address: 5818 Pecan Park, Hitchcock, TX 77563, United States