Frequently Asked Questions (FAQs)

We want your shopping experience at Grain & Gold Bags to be smooth, simple, and enjoyable.
Here are some of the most common questions our customers ask — and their answers.

👜 1. What types of bags do you offer?

We offer a range of stylish and functional bags including totes, handbags, crossbody bags, and travel accessories — all designed to combine timeless style with everyday practicality.

🚚 2. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout

⏱️ 3. How long will my order take to arrive?

Domestic Orders: Usually delivered within 3–7 business days.

International Orders: Typically take 7–15 business days, depending on customs and local postal services.
You’ll receive a tracking number once your order ships.

💳 4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Stripe, and Apple Pay/Google Pay. All transactions are processed securely through our WooCommerce payment system.

🔄 5. What is your return policy?

If you’re not completely happy with your purchase, you can return it within 30 days of delivery as long as the item is unused, in its original packaging, and in resalable condition.
Please review our full Return & Refund Policy for details.

📦 6. What if my order arrives damaged or incorrect?

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of receiving your package. Include your order number and a clear photo of the issue — we’ll resolve it right away.

✏️ 7. Can I change or cancel my order?

If you need to make changes or cancel your order, please email us within 12 hours of placing your order. Once your order is processed or shipped, we may not be able to modify it.

🌍 8. Will I need to pay customs or import taxes?

International customers may be responsible for customs duties or import taxes depending on your country’s regulations. These fees are not included in your order total.

📩 9. How can I contact customer support?

You can reach us anytime at support@grainandgold.com.
We aim to reply within 24–48 business hours.

💖 10. Do you offer gift packaging?

Yes! We offer simple, elegant gift packaging for select products. You can add a note at checkout or contact us to request it. payment mai d